If there is an economic sector with sufficient potential to face the ravages of Covid-19, it is Information and Communication Technologies (ICT). Companies and businesses look to technology for a solution of adaptability in the short term, to recover in the medium term, and to succeed in the long term. And that is why at the moment the business fabric is experiencing a stage of ‘super digitization’.
Technologies that until now were considered emerging, that is, Big Data, Artificial Intelligence, super automation, etc., as well as digital communication tools, are rapidly evolving to meet the high demand of society and companies. to deal with the coronavirus.
In this context, a number of technological consultancy firms across the country have analyzed which are the trends and technologies most in demand during the crisis:
Work in remote environments and adoption of collaborative tools
The Cloud platforms and collaborative tools in environments remote, such as video systems streaming applications to make calls, videoconferences, chats, etc., have become essential for generating and sharing content between different members of an equipment and, therefore, for the development of the activity of many companies.
Since the beginning of the confinement, in Spain the users in the traffic related to this type of videoconferencing applications have doubled, according to DE-CIX data.
Specifically, calls through Facebook have increased 70% per month and video calls and voice messages have grown 100% on WhatsApp, as Hootsuite has collected in its latest report in which it has analyzed digital behavior of users during the Covid-19 crisis.
Investing in new technologies: AI and RPAs
The use of traditional business intelligence tools, and the most modern technologies such as Big Data, Artificial Intelligence or super automation, for example with RPA (Robotic Process Automation) technologies, are being increasingly implemented due to the success of its application in those projects that require special management to deal with the coronavirus.
In addition, investment in these technologies to build a smarter company will also be essential in the long term, both from analytics and prediction, and in the interaction with machines in a more human way, through chatbots or virtual assistants.
Increase in the use of digital channels
Another of the booming technological trends is related to digital channels, and in particular, with the web channel and the mobile channel.
These channels are helping to cushion the fall in sales of physical channels for many businesses. In this sense, the role of e – commerce is and will be key in the coming months, without losing sight of the logistics apparatus that maintains them.
Furthermore, the increased use of these channels implies an improvement in the software architecture that develops them, oriented towards three objectives: reducing the complexity of uses, increasing usability and flexibility.
Training in technologies and the need for IT profiles
Due to this growing “super digitization” of companies, training in professions in the ICT sector will also become more important, such as software engineers, architects and developers of Cloud technologies, specialists in advanced analytics tools, specialists in machine learning, DevOps engineers and experts in natural language processing technologies.
To this training and growing demand for profiles is added the need for companies to incorporate those ICT professionals with methodological knowledge in IT operations, both in project management and coordination of the development life cycle: Agile, DevOps and Design Thinking. They represent a new philosophy with a facilitating role for greater adaptability to change.
That’s not all, however. There have been changes in the field of healthcare as well. Two of the biggest changes expected in 2021 are as follows:
Healthcare on Demand
Through this model, based on access to online chat platforms available 24 hours a day (through chatbots that work with AI) and medical video consultations, patients may not need to go to consultations to start a treatment. Of course this requires, on the one hand, a fail-safe technology to guarantee connectivity at all times, as well as access to the necessary data so that the doctors and personnel in charge have all the necessary resources to attend to cases, or well to be able to send professionals home by specialization, according to symptoms and emergencies presented.
Real-time feedback supported by the Internet of Things
Real-time feedback systems (RTF) are already a reality thanks to the new measurement technologies available that will drive improved personal and digital experiences. These are, for example, implantable or ingestible sensors that facilitate the diagnosis, treatment and monitoring of pathologies by doing it in a less invasive way. Combined with Internet of Things (IoT) platforms, they transmit information to mobiles about activity levels, digestion, drug absorption, rest patterns and more.
As you can see, the data is the axis in each of these trends. It is worth noting that, to achieve positive results, the IT areas of the health sector must bear in mind the importance of having Intelligent Data Management in the Cloud, which guarantees the availability of such data at all times and places, in addition to providing the ideal platform for information management, considering its migration between on premise and cloud environments in a safe and efficient way.
“Convinced of the capabilities of technology to face crisis situations such as the one we are currently experiencing, the digitization of companies and the commitment to a sector such as ICT is a short and long-term value that we cannot do without. The technological transformation must be global and constant”, points out Miguel Ángel Sacristán, a partner at a famous technology firm.